De-escalation discussion revealed different understandings of what de-escalation should be as well as types of training that could potentially diminish bias. Members of the public commonly associated de-escalation with high levels of respect, feeling heard, not being afraid, patience, cultural sensitivity, and calmness and space for parties to understand each situation. SLCPD identified legal cases and training practices that guided officers’ decision-making in situations. People agreed, however, that no one scenario is perfect, so ongoing training needs to continue throughout a police officer’s career. Participants praised SLCPD’s efforts with Crisis Intervention Training or CIT (i.e., training on positive interactions with people who may have physical or mental disabilities) and stressed the need for continuing that effort. Participants also highlighted the need for more cultural awareness education for police officers, especially from experts outside of the department.